Photo by Dustin Waleff, Sports Editor
By Emily Constantino, Staff Writer & Maggie Mauro, Contributing Writer
The Hawk Hub wants students to know one thing: they have your back.
The Sept. 3 grand opening left many students wondering what exactly the purpose of the Hawk Hub is.
Anna Rickrode, a student support specialist in the hub, explained the purpose with a question,
“What if we could take the stress out of the administrative and bureaucratic parts of college?”
Rickrode outlined what a normal student experience would look like. To submit a question, students have three options: in person, over the phone or through email.
If a student wishes to visit in person, they can go to the office located in the Degenstein Campus Center. The hub operates Monday through Friday from 9 a.m. to 6 p.m. On weekends and nights, there are an assortment of student employees there to help.
Once there, they can speak with one of the four full-time staff members who are trained in a variety of topics regarding Susquehanna’s campus. Whether it is simply asking for a band-aid or inquiring about on-campus employment, the Hawk Hub prides itself on helping you solve your problems. However, if they are unable to answer your questions, they will contact another office for you.
“If we don’t know the answer, we will find the answer,” said Li Lian Schultz, a student support specialist at the Hawk Hub.
Aside from answering questions, the Hawk Hub also hosts a variety of “pop up” information sessions with other offices on campus. The first week, the Global Opportunities (GO) office was there to provide details about the study abroad programs offered and help students meet any important deadlines.
However, if a student does not feel comfortable going to the Hawk Hub, they can either call 507-372-411 or email hawkhub@susqu.edu.
All these methods will result in a student receiving an online ticket, which allows the Hawk Hub to keep track of all their communications. This allows them to swiftly respond to a student’s needs, while also recording any information that may be important for further assistance.
The Hawk Hub is described as a ‘one-stop-shop,’ which to many students sounds too good to be true. However, the employees working there said they have a passion and drive for making students’ lives easier.
“Our aim is to make sure students succeed,” said Shultz. This dedication helps them to track down the answers to any of your questions and work towards solving a student’s problems on campus.
“It’s a big umbrella term, and that’s on purpose,” Rickrode said. “We are meant to have your back.”
