By Grace Mandato L&A editor
Last week, I was getting dressed for my morning class when a man from maintenance knocked on my suite door in West Village. I quickly pulled on a shirt, let him in and directed him to the microwave outlet that had stopped working a few days prior.
He asked if there was time for him to show me where the breaker switch was, and I followed him into the hallway where he opened a box and pointed to the switch with my door number on it. He flipped it and we went back into the room where I quickly brushed my teeth and he verified that the microwave was indeed working.
He unplugged the extension cord that one of my suitemates had draped across the sink—probably not the safest idea—and said that if there were any problems to flip the switch again. Toothbrush in hand, I smiled and thanked him, while trying to hide the toothpaste in my mouth. I was impressed that someone had come so soon after I submitted the work order.
Susquehanna has excellent facilities as well as friendly people working to make life on campus comfortable for students. The man who came to fix the outlet was not the first person to come fix an item in my suite this semester.
A few weeks ago, I woke up to a concerning note on the bathroom door: WATER SPRAYED OUT OF THE TOILET. DON’T USE IT. It was signed by one of my suitemates. After a rapid series of text messages, I found out that water shot out at her when she went to the bathroom that morning and in her rush to get to class, she didn’t have time to deal with it. She called maintenance later and filled out a work order form, and someone came immediately to fix the toilet for us. While the worker got it to stop spraying water, it now flushed so weakly that it required two, sometimes three flushes after use.
Just last Friday, a man from maintenance showed up to fix the toilet again and my suitemates and I were confused because none of us had gotten around to putting in a work order yet. He deemed the toilet unfixable after tinkering with it and said he would come back with a brand new one for us.
On Monday we discovered that the woman who cleans our suite was the one who put in a work order for it, which solved the mystery. She had noticed it had poor suction while cleaning it and went ahead to get it fixed for us.
It was very nice of her to do, and I’m thankful for her and every worker at Susquehanna who helps campus life run smoothly.
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